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The service, location, venue and staff are next to none! Drop off for service takes only a few moments. Drop off point is slick. A drive in glass garage so you are out of the elements dropping off your car. The process takes a few moments till you are on your way. Service people are fast, efficient, helpful, professional and friendly. In minutes you are either getting a ride or a beautiful new courtesy car. In my case I need a car since I am out of town and always have a lot of running around to do while in the city. Flexible pick up process is just as quick and efficient. My car is cleaned inside and out and all things considered. This time my wiper blades were changed. I forgot to mention it but they caught it. I am thankful since they were really annoying me. My girlfriend was with me this time and was very impressed with the whole process. I forgot to mention the beautiful wash rooms and waiting area with water and coffee. A treat while waiting or to freshen up after a big day in the city. It’s this kind of service as well as storing my car when I fly away for a trip that ensures my next vehicle will be bought here and I will always service my car here.
3 weeks ago
Snazzy showroom befitting the grandeur and prestige of the Lexus brand. Showroom is impeccably tidy, exudes a pleasant ambiance, and is maintained like a Fairmont hotel's lobby. Coffee machine also excellent serves excellent coffee. Sales staff appeared to be very professional. Prices on Lexus inventory seem reasonable and about on par with the public MSRP's posted by Lexus corporation. Service counter was professional and prompt. Oil change price is a bit steep though, however other maintenance items like transmission fluid change and differential case fluid changes are reasonable.
2 months ago
Excellent service. I love the fact that the service department personnel take the time to clean and wash my Lexus.
2 months ago
Most amazing service ever!! Got in for an appointment to have maintenance service and check out noise in rear wheel in 3 days. Worked out perfect for me and got to drive around in a rx350 loaner vehicle while it was done. What more can you ask for!!
3 months ago
I was in for a recall I was met promptly and was explained what was to be repaired. A beautiful loaner was provided for the day. Very impressed with my experience at Ens Lexus
3 months ago
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